Do you offer exchanges?

Yes, we offer exchanges for faulty items. The item must be inspected to confirm the fault before we process the exchange. If the item is in stock, you can choose to exchange it for another product or request a refund. Please ensure the item is returned in its original condition.

Do I need to pay for delivery?

No, we offer free express post on all orders! There are no delivery charges, and you can enjoy fast shipping at no additional cost. For more details on our shipping policy, please visit our [Shipping Policy Page].

Is your fabric sustainable?

Yes, we prioritise sustainability in our fabrics. Our materials are sourced from environmentally-friendly processes and are designed to minimise environmental impact. For more information about our sustainable practices and fabric sources, please visit our [Sustainability Page].

Is your packaging sustainable?

Absolutely. We use eco-friendly packaging materials that are recyclable, compostable and reduce waste. Our commitment to sustainability extends to every aspect of our operations, including how we package and ship our products.

How does the 'Plant a Tree' initiative work?

For every purchase made, a portion of the proceeds goes towards planting trees in deforested areas. Our initiative partners with Greenspark to ensure that every tree planted contributes to global reforestation efforts. You can track the progress and impact of our initiative on our Greenspark profile page.

What is your return policy?

We accept returns for items within 14 days of receipt. The item must be unused and in its original packaging. Please refer to our [Return Policy Page] for detailed instructions on how to return an item and any applicable conditions.

How can I contact customer service?

You can reach our customer service team via support@roadtomars.com.au

We aim to respond to all inquiries within 2 business days.